Shipping policy

Shipping

All orders will be dispatched once payment confirmation has been received from our accounts manager. Orders on Account will be dispatched
as soon as the goods are ready to ship.
We endeavor to have our orders shipped as soon as possible but in today's world we can have delays with stock, staff absences and freight delays.

 

Key time frames for packing your order:

Smaller Items: Australia Post or courier: 1-2 days (usually approx 1 day)

Pick Up: Customer Pick Up from Kunda Park shop: approx 1-2 days (usually 1 day if your order is received in the morning)

Collection is either forklift or self loading.

Please not that we do not offer a personal shopper/click & collect. If you are visiting the shop in person, we encourage you to choose and pick out your own items. If you need to have somebody else pick up items for you, then we are able to pick such orders once payment has been received.

Collection times are Mon-Thur: 8:30am - 5:00pm, Fri: 8:30am - 1:30pm, Sat 8:30am - 12.00pm

Please Wait For Your Invoice To Be Emailed Before Collection.

Pallets And Large Carrier Shipments: Carriers organised by Clay Shed: up to 10 business days (usually less).

Carrier organised by Customer: up to 10 business days (usually less) - Please email Consignment Notes to sales@clayshed.com.au

Deliveries occur between Monday to Friday 9am to 5pm excluding Public holidays (subject to the carriers terms and conditions).

 

Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.
All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.
In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or
instruction for arranging re-delivery.
Local couriers may charge a re-delivery fee in some circumstances where the customer is not at the delivery address and cannot be contacted, these costs will be charged to the customer.
Tracking details are provided via email or sms in regard to all shipments.

 

Shipping Delays:
Many freight companies are experiencing shipping delays due to high volumes and staffing issues.
Please be patient and check your tracking online.
Should you only receive part delivery or the tracking says you have received your goods but you have not, please email sales@clayshed.com.au for assistance.

Receiving Your Goods
Please DO NOT ask the carrier to take away your pallet, disposal of the pallet is your responsibility.
DO NOT ask the carrier to hand unload your goods, unless this has been clearly charged to you on your invoice - the carrier may accept your request
but they WILL charge us an additional fee which we WILL pass on to you.